Girder Theme · Support
Found a bug in the theme, or stuck on a setting? Send it through the form below and we’ll reply within two business days.
Send us a message
Check the documentation first
The Girder documentation covers every section and setting. Its troubleshooting section resolves most support requests — things like a footer column not appearing, or the search category dropdown not filtering, usually have a one-line answer there.
To ask for help, send us a message through our contact form.
Response time
2 business days
Critical bugs — anything breaking the storefront, cart, or checkout — are picked up immediately.
Attachments
Reply to the confirmation
You’ll get a confirmation email after submitting. Reply to it to attach screenshots or files.
Documentation
16 sections covering settings, pages, metafields, troubleshooting and an FAQ.
What to include
The more of this you can give us, the faster we can fix it:
- Your store URL, so we can look at the actual storefront.
- The page where you’re seeing the problem.
- What you expected to happen, and what happened instead.
- The theme version — Customize → Theme settings, shown at the top.
What theme support covers
Every Girder licence includes bug fixes, setup and usage help, compatibility updates as Shopify changes, and documentation kept current with each release. Custom code, custom design, third-party app behaviour, and general Shopify admin questions fall outside it — the full policy is in section 16 of the documentation.